Tim Hortons Mug Recall Return Date: How to Get Your Refund Safely
If you’ve recently purchased a novelty mug from Tim Hortons, it’s time to double-check your cupboards. A significant Health Canada Tim Hortons recall has been issued for the popular 16oz color-changing “Donut Mug” due to a structural flaw that poses a serious burn hazard.
Here is exactly what you need to know about the Tim Hortons mug recall return date, the risks involved, and how to quickly secure your refund.
Why is the Tim Hortons Donut Mug Being Recalled?
According to the official Health Canada recall notice, the mug can crack or break completely when filled with hot liquid. This phenomenon—often caused by thermal shock in improperly manufactured ceramics—creates a sudden and dangerous burn risk.
As of March 10, 2026, there have been 28 reported incidents in Canada, including one burn injury.
How to identify the recalled mug:
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- Size & Material: 16oz white ceramic.
- Colors: Pink interior and pink handle.
- Design: Features a chocolate chip donut on the front and back. The donut changes color to reveal one of four designs when a warm liquid is poured inside.
Between January and February 2026, over 25,040 of these units were sold across Canada.
How to Process Your Tim Hortons Color-Changing Mug Refund
If you own this mug, stop using it immediately. Do not test it with hot water to see if it breaks.
- Step 1: Empty the mug safely. If there is hot liquid currently in the mug, wait for it to cool down before handling it to avoid any sudden cracks.
- Step 2: Return to a store. Bring the recalled product to any local Tim Hortons restaurant. You do not need the original packaging.
- Step 3: Online purchases. If you bought the mug via Timshop.ca, reach out directly to customer service by emailing support@timshop.ca. For general inquiries, you can also visit the Tim Hortons Support Page.
What If I Miss the April 22 Deadline?
The official Tim Hortons donut mug recall 2026 notice urges consumers to return the product by April 22, 2026, for a full and seamless refund. However, if you are reading this after the deadline, don’t panic. The official alert states that returns “may be accepted thereafter for refund,” so it is still highly recommended to bring it in.
Did You Gift This Ontario Coffee Mug? What to Do Next
Because these color-changing mugs were sold in January and February, many were purchased as late holiday gifts or Valentine’s Day presents. The Canada Consumer Product Safety Act prohibits recalled products from being given away, sold, or distributed.
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If you bought this mug for a friend, family member, or even shipped it internationally, please reach out to them immediately with a link to this guide. They may not be tuning in to Canadian news and could be at risk of a burn injury.
Frequently Asked Questions (FAQs)
You can return the affected 16oz donut mug to any physical Tim Hortons restaurant location in Canada for a full refund.
Yes. Tim Hortons is offering a full refund for all 25,040 units sold. Bring it back to a store by April 22, 2026, or contact their online support if purchased digitally.
No. Health Canada has deemed this specific pink and white donut mug unsafe due to a risk of the ceramic cracking or breaking when exposed to hot liquids. Stop using it immediately.
Do not throw it away, sell it, or donate it. Keep it away from children and return it to a Tim Hortons location to get your money back and ensure it is properly disposed of by the company.
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